Charity Digital Transformation

Digital transformation means rethinking how your charity works, how you reach people, and how you deliver value through technology. That might mean building online tools that boost efficiency and engagement, or redesigning services with online delivery in mind.

Charity Digital Transformation
Services

Joined-up digital services that modernise how your charity operates, engages supporters and delivers its mission include:

Digital strategy

User research and discovery

UX design

Website and platform modernisation

Process automation

CRM and systems integration

Custom builds and bespoke web applications

Mobile apps

Content strategy and migration

Data and analytics

Relate

We can relate

Digital Charity

ABDO

Association of British Dispensing Opticians

Digital Charity

Sailors' Society

Central hub of resources and information

Digital Education

Mind

For better mental health

Digital Charity

Prostate Cancer Research

Empowering people with prostate cancer

Digital Charity

Insight

View more

Creative

IE Welcomes the ‘Anti-Placement Placement’ to the Studio

Amber Charlton

Technical

Choosing a CRM: Why Your Website Integration Strategy Should Come First

Nathan Powis

IE News

Try our FREE online Brand Audit Tool

Dave Crichton

View more

ABDO, Finalist for Best Digital Transformation

Career Ready, shortlisted for Best use of the web

Actors Trust, Gold for Best Digital Transformation

Accreditation

"Career Ready now has a website that proudly promotes its achievements and impact, and an operating platform on which to grow. [The system] saves both the charity and schools from complex and costly admin. We have been able to reduce costs for budget-stretched schools, and reach more young people than before."

Anne Spackman, Chief Executive, Career Ready

FAQs

What does digital transformation mean for a charity?

It means using digital tools to change how you work, not just how you look online. For charities, that could be automating paper-based processes, joining up your website, CRM and payment systems, or creating new online services for the people you support. Done well, it helps you do more with less: saving time and money, deepening engagement and improving decisions through better data. 

Where should we start?

Start with a clear need. Perhaps you need to attract more supporters, reduce admin, or reach people you’re not yet reaching – then work out how technology can help. IE begins digital transformation projects with a discovery phase, talking to your team and your users to understand your challenges before creating a roadmap. Phased delivery brings early wins and builds momentum while keeping the bigger picture in mind.

How can digital tools save our charity time and money?

By taking the burden out of manual processes. We’ve built digital tools that have reduced admin, increased volunteer numbers, automated onboarding and safeguarding checks, and helped charities free up time and money to do what they do best – helping beneficiaries.

Should we tackle brand and digital projects together?

Often, yes. Brand and digital projects involve many of the same steps, from stakeholder research to workshops, so combining them can save significant time and money. It also avoids launching a new brand on an old website, or having to rework a new website to fit a new brand.

Do you work in Agile or Waterfall?

Both. Waterfall completes each stage in turn, giving certainty over cost and timescale. Agile works in short sprints, adapting to user feedback as you go, but true Agile doesn’t sit easily with fixed budgets, which can be a stumbling block for charities. That’s why we often recommend a hybrid: a planned project with a fixed budget and timescale, with built-in review points where we can change course.

When is digital transformation finished?

Never. And that’s a good thing. Launching new websites or developing new tools is only the beginning of the journey. The most successful charities keep measuring what’s working, learning from their users and improving systems over time. We build solutions designed to evolve, and our Hypercare support and hosting service keeps your platforms monitored, patched and secure while you plan what comes next.